Training, Consulting, and Coaching
Strategic /Business Planning
Sales and Marketing Plan
Sales Training for Field and Non-Field Sales People
Customer Service Training
Developing the Export Market
Quality Systems – ISO, AS, TL, and NADCAP Consulting/ Training
Principles of Lean Enterprise Workshop with Simulation
Value Stream Mapping/Office Value Stream Mapping
5S Workplace Organization
Quick Changeover/Set-up Reduction
Principles of Cellular/Flow Manufacturing
Total Productive Maintenance
Administrative Lean – Process Improvement in Office functions
Kaizen (Continuous Improvement) Implementation
Internal Quality Auditor
Statistical Process Control
Six Sigma Certification – Green/Blackbelt
Good Manufacturing Practice (GMP)
Energy Effective Solutions
IMPROVE CASH FLOW
Maximizing R&D Tax Credit
Financial Management for non-Financial Managers Training
Plant Tour of other facilities
Training Needs Assessment
Employee Behavioral Assessments
Employee Satisfaction Survey
Ergonomics Analysis/ Implementation Language
English as a Second Language (ESL)
Spanish for Managers
Computer – Most Applications
Microsoft Word, Excel, PowerPoint, Access, Project, Outlook
Supervisory/Team Leader Skills
Management and Leadership Development
Effective Time Management
Diversity in the Workplace
Problem Solving/Decision Making
Meeting Facilitation and Management
Sexual Harassment Awareness Training
Business Etiquette and Professional Presence
Effective Communication (Verbal, Written, Electronic) Skills
Assistance to secure NJ Department of Labor Customized Training Grants
Actions for Success
Act-Cess recommends the following actions for success:
# 1 Define “Success” in your own terms
- Strategic Planning
Strategic planning is the process of defining your strategy and making decisions on allocating resources to pursue it. Your plan is a formal course of action that will determine the future of your organization. When planning a strategy for your organization, it is important to answer three key questions:
1. “What do we do?”
2. “For whom do we do it?”
3. “How do we excel?”
Using the SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis will provide clarity on where you stand. From there, decide where you want to go and how you plan to get there. This will lead to a sound plan that:
• Serves as a framework for decisions or securing support/approval.
• Explains your business to others.
• Assists in benchmarking and performance monitoring.
• Stimulates change and acts as a building block for your next plan.
- Mission and Vision Generation Process
Mission and vision statements create a sense of direction and opportunity, and guide decision-making for both managers and employees. For customers, these statements will define what your company represents to the public.
Your Mission statement explicitly states the fundamental purpose of your organization. This will define the customer as well as the critical processes, and the desired level of performance.
Your Vision statement outlines what the organization wants to be, or how it wants the world in which it operates in, to be. This statement outlines the company’s future and serves as a source of inspiration.
# 2 Create a plan to achieve success
- Working Business Plan
A business plan is a formal statement of your business goals and how you intend on reaching them. When you are to assume a major change or when planning a new venture, a 3 to 5-year business plan is essential. Business plans may be externally or internally focused. Externally focused plans target goals that are important to external stakeholders, such as investors and customers. With non-profits, external stakeholders may include donors or the clients of the non-profit’s services. If you are developing a new product or service, refurbishing your factory or restructuring your organization, you need a business plan.
It takes an entrepreneur hundreds of hours to complete the research, writing, editing, and financials of a standard business plan, according to the Small Business Administration. Act-Cess helps to:
• Draft a business plan using our staff of full-time writers, editors, researchers, and financial experts.
• Integrate information from your strategic plan, mission and vision statements.
• Create a business plan to guide the day-to-day activities that will help your organization achieve its goals.
- Growth Plan
A Sales and Marketing Plan may be part of an overall Strategic and Business Plan, and is focused on growing the revenue stream of the organization. This applies to both profit and non-profit organizations.
A Marketing Plan may include, but is not limited to:
• Definition of the product or service, including special features
• Description of competitors, their market position, and level of demand, strengths and weaknesses, and specialties of your organization
• Marketing budget, including advertising, promotion, and sales plan
• Pricing strategy
• Market segmentation
For larger organizations, the marketing plan may include, but is not limited to:
• Macro-environment – economy, legal, technology, socio-cultural, government, supply chain
• Market analysis – market definition, size, trends
• Consumer analysis – buying criteria, demographics, psychographics
• Marketing research – information requirements, research methodology and results
• Market segmentation
• Marketing strategy – 8 Ps – product, price, promotion (advertising), people (sales force), placement (product location), physical environment (mood or tone of the environment), process (how people obtain the product), and packaging
A sales plan contains the objectives of the sales process, the responsibilities and incentives of those involved in the sales process, and the resources that will be available or used for the sales process. The sales plan usually includes objectives (sales targets), assigned sales representatives, what products they are authorized to sell, list of sales roles, responsibilities, and territories. The sales process includes:
• Interest assessment
• The Close
# 3 Maintaining Confidence
- Leadership and Management Development
Management Development is the process by which your managers learn and improve their skills, not only to benefit themselves but also your organization. Leadership is the process of social influence in which a person can enlist the aid and support of others in the accomplishment of a common task. In here you:
• Identify among your staff who is best suited to undergo training and leadership and management development
• Put together a skills upgrade program that will address specific areas of development for your team
• Run the program and establish metrics and milestones of success
- Effective Communication
For most organizations, a lack of communication is the root of most employee turnover problems and performance issues. Turnover results in reduced service levels to customers. Training includes theory and practice in the art of effective communication. Topics may include:
• The goals and detailed process of verbal communication
• Strong listening skills
• Duties of both senders and receivers
• Non-verbal communication
• Asking questions
Finally, an action plan will be formulated for company-wide implementation and follow-through.
- Building Individual and Team Confidence
- Team Building
Businesses have increasingly turned to team structures to maximize performance. Training provides an overview of teamwork, as well as techniques for developing it. Topics include:
• The purpose of teams
• Roles of team members
• Establishing ground rules for teams
• Characteristic of effective teams
• Communication techniques
• Understanding group processes
• Stages of team development
• Tools to help teams function effectively
- Goal-Setting and Performance Management
Performance management includes activities that ensure goals are consistently being met in an efficient manner. Performance management focuses on the performance of an organization, department, employee, or even the process of building a product or service. You may engage an interactive training or one-to-one or group consultation on topics such as:
• Identification of expectations
• Troubleshooting checklist
• Addressing performance gaps
• Receipt of communication
• How to give feedback
• Performance reviews
The program teaches individuals to complete performance management with the aim of retaining satisfactory performers and developing those with untapped potential. The result will be increased stakeholder and employee satisfaction.
# 4 Execute with Passion
- Continuing Management and Executive Coaching, Training, Consulting, and Networking Support
Following the initial intensive coaching, training, and consulting sessions, Act-Cess USA provides follow-up support ranging from monthly to quarterly sessions. Our goal is to provide ongoing support, including troubleshooting, auditing, and all other necessary corrective steps.
Our service includes a free networking event where clients share their improvement efforts and results. You’ll witness first-hand how organizations optimized their business, plus tour company facilities and enjoy frank discussion with your peers. You’ll have the opportunity to learn from others before embarking on your own journey.
- On-Site or Virtual Help to Execute the Plan
Act-Cess USA provides project assistance, whether on-site, via video conferencing or over the phone.
• Project/Contractual/Part-Time/Temporary Personnel Support
Some business situations call for short-term assistance, like:
• Strategic Planning
• Business Plan Creation
• Sales and Marketing Plan Development
• Website Development and Upgrades
• Database Programming
• Graphics Design
• Sales Plans
• Customer Service Improvement
• Human Resource Management
• Organizational Development
• Quality Certification: ISO 9000; ISO 14000; ISO 13485; and NADCAP
• Process Improvement: Lean Manufacturing; Lean Office; Lean Service
• Development/Fund-Raising Projects
• Business Management for Social Enterprise Venture
Our partners have over 25 years of management experience, as well as the technical expertise to adapt and deliver immediate results on any project.
- Use of local or overseas talent
Act-Cess USA will help you tap into the global marketplace and access overseas talent and resources. Our international network of talented individuals, business owners and organizational stewards, government officials, bankers and financiers, school administrators, and philanthropists will open up a world of opportunities for you.
- Data-Collection, Research, and Customer Survey
When creating your plan, it is critical to have data from research, surveys, and other information sources. Act-Cess USA will train you on data collection and how to conduct objective research and high-response surveys. We are also available to collect your data, run an analysis and make recommendations.
# 5 Reap the Rewards
- Measuring, Managing, and Recognizing Performance
“What gets measured gets improved.” Act-Cess USA will help you establish the organizational metrics that count, such as:
• Revenue $ growth
• Units shipped
• On-time delivery
• Defect rate
• Number of client complaints
• Number of injuries in the workplace
• Employee satisfaction rating
• Employee turnover
• Donation $ growth (for non-profits)
Act-Cess USA facilitates discussion and makes suggestions on how to manage these performance metrics. Most importantly, we’ll show you how to evaluate performances yourself.
- Retaining the Best People
Through our network of staffing specialists, Act-Cess will help you search for the right people. Once you hire them, we’ll work with you to establish
• A competitive compensation program
• Work processes that minimize non-value added steps while maximizing your employee’s contribution to your business goals
• Rewards systems that reinforce positive work behaviors and business results
- Celebrating Success
Taking time to celebrate each success will help you build confidence, and ensure that you’ll reach future goals, as well. Here are some great ways to celebrate your successes, both big and small.
1. Take a deep breath.
2. Thank everyone who supported you.
3. Share it on social media.
4. Cross it off your master list of goals.
5. Take or give a day off from work.
6. Share your success story in a newsletter or email to clients and colleagues.
7. Start a success journal.
8. Have a party (recommended only for the big goals!).
To get the most out of your celebration, you should do it immediately after reaching your accomplishment and before moving on to your next goal.
- “Giving Back”
Success is only worthwhile when you give back to society. There are countless ways to give back; all you need to do is pick one. Here are a few suggestions:
• Support literacy
• Give clean water
• Feed the homeless
• Help rebuild communities affected by disaster
• Volunteer to help animals
• Donate to organizations who care for individuals with autism
Helping others not only feels good, it’s also the best way to act for success.